Mandira Rao

Mandira Rao

Base Location- Mumbai

With an experience in the field of hospitality for over a decade Mandira started her career in the reputed Taj Mahal Palace and Towers as a Guest Relations Executive. In her tenure there she was promoted to the Elite Heritage Wing of the hotel where she dealt with famous names from different walks of life. Thereafter, she moved to Jet Airways as an in-flight attendant. This again was a whole new experience for her in the field of customer care and dealing with people from varied fields and cultures. During her tenure of six years, after rigorous interviews, she was promoted as a Blue-Ribbon Crew (i.e. crew who fly only First Class on selected important sectors). In a survey collated from feedback forms randomly distributed awarded her as one of the top 10 best crew all India. She has also worked for ITC group of Hotels, as a Manager L&D training their staff in all departments. She is also a qualified teacher in spoken and written French.

Mandira is an experienced and highly effective trainer and also looks after the Business Development (West). Her vast experience of handling different people and different situations equips her to be adept at easily interacting with her clients.

Educational Qualifications and Credible Certifications:

  • Bachelor of Arts from Sophia College – Psychology and History
  • Certified trainer from Dale Carnegie (Train the Trainer)
  • Certified NLP Practitioner (Neuro Linguistic Practitioner)
  • Studied French from Alliance Francaise
  • Certified in Emotional Intelligence (Train the Trainer)

Areas of Expertise:

  • Customer Service Excellence
  • Grooming and Business Etiquette
  • Effective Communication
  • Personal Effectiveness
  • Gender Sensitivity

Some Clients Served:

  • Hindustan Coca Cola Beverages
  • Abbott
  • Bisleri
  • Tata Motors
  • Ajmera Constructions
  • Godrej