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[ultimate_heading main_heading=”Hina Arora” main_heading_color=”#2288d6″ alignment=”left” spacer=”line_only” spacer_position=”middle” line_height=”5″ line_color=”#1f8bc1″ main_heading_style=”font-weight:bold;” sub_heading_margin=”margin-bottom:15px;” main_heading_typograpy=”” margin_design_tab_text=”” sub_heading_typograpy=”” notification=””]Base Location- Delhi[/ultimate_heading]

Hina is a graduate from Delhi University and has a total of seven years of professional experience. During her tenure with Johnkeells BPO Pvt. Ltd, she was involved at different levels of training including customer service, sales and B2B client interactions.

She has worked as a Language Expert (Communication Coach) and Process Trainer for the same organization for over four years and the key job role included the following tasks-

  • Conduct trainings on product and effective communications, soft skills, grammar, customer service and cultural orientation for the new hires and existing staff
  • Design, train, mentor and help agents meet process and communication parameters set as per the monitoring standards
  • Conduct refresher trainings and pre; mid and post training evaluations
  • Designing the language assessment sheet and be a part of initial assessment and hiring procedure

Some of her career highlights are facilitating , co – facilitating workshops for :

  • Apl Apollo Tubes ( Assessment Centre)
  • Synopsys
  • Panasonic
  • Boeing
  • Dhanuka Agritech
  • Daichi Sankyo
  • AIS
  • Olympus Medical
  • HDFC Bank
  • Bank of Baroda
  • EXL
  • Knorr Bremse
  • HCCB (Assessment Centre)

Hina is a dedicated, hardworking and a meticulous professional with persuasive communication skills and displays willingness to take on higher and complex responsibilities.