Communication Skills

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Effective communication skills, both oral and written, have become such an assumed part of our everyday lives that we take communicating with each other for granted. However, the field of effective communication includes a wide variety of activities and situations. It is important to strive for competence in both oral and written communication. The quality of organisational communication skills affects people internally and externally, and the whole perception of effective communication skills in the organisation for both existing and potential clients depends on the way members of the organisation communicate.

Effective communication

 

The purpose of effective communication is to get your message across to others. This is a process that involves both the sender of the message and the receiver. This process leaves room for error with messages often misinterpreted by more than one party involved, especially in the case of organisational communication.

 

 

Our Approach

During this communication skills training participants will learn the secrets of those who make people skills seem easy: how to build personal credibility, deliver positive and negative feedback, show assertiveness in relationships, rephrase for better relationships and deal with difficult people and more. Skills exercise in this ‘Communicating for Success’ training workshop are interactive, allowing participants to practice what they have learned in a relaxed environment.

The Workshop

By successfully getting a message across, we convey our thoughts and ideas effectively. When not successful, the thoughts and ideas that we convey do not necessarily reflect our own, causing a communication breakdown and creating ‘roadblocks’ that stand in the way of our goals – both personal and professional. Getting the message across is paramount in progressing. For effective communication, it is important to understand the message (written or oral), the characteristics of the audience and how the message will be perceived. One must weigh the circumstances surrounding the communication, such as situational and cultural contexts.

Participants begin by understanding the various components of effective communication:

  1. Objective
  2. Mutual/ common understanding
  3. Preferred mode of communication; ‘VAK’ Visual, Auditory and Kinaesthetic
  4. Listening
  5. Conviction and confidence

Once the objectives are clear the journey gets easier. The objective could be to inform, inspire, influence, inquire or to involve and invite. In the professional context the communication matter, mode and even tone etc. will obviously be different when we communicate at different hierarchical level – juniors, senior and peers. Similarly, the communication with the external world will, by design, be more formal and correct.

Many people think that effective communication is easy. It is, after all, something we’ve done all our lives. There is some truth in this simplistic view. Communicating is straightforward. What makes it complex, difficult, and frustrating are the barriers we put in the way. Here are the 7 top barriers: Physical, Perceptual, Emotional, Language, Cultural, Gender or Interpersonal. Also to be an effective communicator one must learn to listen as well.  This skill requires the willingness to process, understand, and respond to what is heard. It needs a relaxed attentiveness to

  • what is said,
  • what is said ‘between the lines’ and
  • what is not

During this effective communication skills, training workshop participants will assess and identify their learning style – visual, auditory or kinaesthetic. When one knows the preferred learning style(s) it gets easier to understand the type of learning is best suited. This enables to choose the types of learning that work best. There is no right or wrong learning style. The point is that there are types of learning that are right for one’s own preferred learning style.

During this corporate training program, the facilitator will guide the participants on how to say ‘no’ in ways that reduce conflict and eliminate phrases such as ‘we can’t do that’ and ‘that makes no sense’ which can cause the atmosphere unproductive and affect the process of effective communication. The lesson ‘it’s not what you say but how you say it’ is one that takes some people years to learn. During this effective communication skill training workshop, participants will learn how to use language so that it is better received in conversations and in writing.

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