Outstanding Customer Service

Customer Service Ultimo!

Come March end- April beginning- on one side the banks have so many holidays coupled with weekends and on the other the confusion and rush among the salaried masses to submit their documents for TDS. I had heard a lot…

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Appreciation and Spontaneity

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  A couple of months back, I flagged down an autorickshaw to travel a very short distance. I got in and looked up to the driver to tell my destination but paused for about ten seconds before blurting out my…

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True Essence of Excellence

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  In continuation of his take on Excellence , Vijay shares  ‘True Essence of Excellence’ Disclaimer… I’m not the author however, this is the true essence of excellence… A German once visited a temple under construction where he saw a…

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A Mystique Called ‘Excellence’!

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  Excellent shot! Excellent person! Customer service excellence! Excellence awards!

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Life As We See It

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  Life is to short and yet when we are trapped in whirlpool full of pain. We feel the time of bad luck is never ending and we are living through thousand deaths. Hope is something that gets us out…

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Customer Service- Role Reversal

Last evening, my daughter and I went window-shopping  at the local market and of course had to stop at the favourite street side ‘Sev Puri’ stall. We have been visiting this tiny joint for more than a decade. The petite…

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Catch Them Doing Something Right

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While role playing an appraisal scenario, a senior manager questioned the need to give detailed feedback. His exact words were, “The percentages (in terms of appraisal) are already decided beforehand. What’s the point in hashing it out and having a…

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woman

Who is a woman?

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Wise Optimistic Magnificent Appreciative Noble She is this and she is much more She knows your love and appreciates your existence The whole world breathes in her womb She nurtures you and helps you grow She will comfort you without…

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Why Don’t We Praise and Appreciate?

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After concluding one of my training workshops I was returning home from the Delhi airport. My daughter had also joined me as she too was returning from the same city after concluding one of her professional assignments. We decided to…

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Content is the King? Really?

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Another Training?…..Yesssss! I hope it’s the same guys who trained us last time…. How many of us look forward to behavioural trainings organised by our organisation with this enthusiasm…. Let me begin with an example. We say leaders are not…

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